FAQ's
What are the terms of use for your website?
By using our website, you agree to comply with our terms and conditions. Pure Roll reserves the right to update these terms at any time without prior notice. The content, images, and information provided on the site are for general use only and are subject to change.
Limitations of Liability
While we aim to provide accurate and reliable information about our products, Pure Roll cannot guarantee that the site or products will always be free from errors or interruptions. By using our website, you agree that Pure Roll is not liable for any damages, losses, or inconveniences resulting from the use or inability to use our site or products. Our products are sold “as is” and we do not offer warranties beyond what is legally required. Pure Roll also disclaims any liability for any improper use or handling of our products by the customer.
Please read and review these terms carefully before making a purchase or using our services.
At Pure Roll, we are committed to ensuring your satisfaction with our products. If for any reason you are not fully satisfied, you may be eligible for a return or refund under the following conditions:
- Return Window: Products must be returned within 30 days of the purchase date.
- Condition of Product: Items must be unused, undamaged, and in their original packaging to qualify for a return.
- Proof of Purchase: A receipt or order confirmation is required for all returns.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days, depending on your payment method.
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- Exchanges: We only replace items if they are defective or damaged. If you need an exchange, please contact our customer service team.
If you have any questions or need further assistance, feel free to reach out to our customer support team.
When will my order ship?
At Pure Roll, we strive to process and ship your order within 24-48 hours. You will receive an email confirmation with tracking information once your order has shipped. Please note that shipping times may vary depending on the destination and shipping method selected at checkout.
What if my order is delayed?
If your order has not been shipped within 48 hours, you will receive a discount code for 15% off your next purchase as a token of our appreciation for your patience. Please contact us if you have any concerns about the status of your order.